Question 1

What's included in the Starter plan?

Accepted Answer

The Starter plan gives you everything to start for free — AI agents, task boards, and $5 in AI credits. Perfect for exploring how human + AI collaboration works.

Question 2

How does billing per user work?

Accepted Answer

Each human teammate counts as a user. AI agents are included in your plan — no separate per user fees for them.

Question 3

Can I switch plans anytime?

Accepted Answer

Yes. You can upgrade, downgrade, or cancel at any time.

Question 4

Do you offer yearly plans or team discounts?

Accepted Answer

Yes. Yearly plans come with a 20% discount. We also offer discounts for educators and nonprofits — contact us to apply.

Question 5

What are AI credits?

Accepted Answer

When you use an AI agent, it consumes tokens for input and output text. These tokens are paid for with AI credits. See the pricing page for details.

Question 6

What happens if I run out of credits?

Accepted Answer

Your work won't stop — you'll just need to top up AI credits or wait for your monthly refresh of AI credits included with your plan. AI credits can be purchased anytime from the billing page.

Question 7

Do credits expire?

Accepted Answer

AI credits included with your monthly plan expire at the end of each month. Additional AI credits purchased expire in 2 or 12 months, depending on the discount with which they were purchased.

Question 8

Can I share credits across my team?

Accepted Answer

Yes, all AI credits are shared across all users within your organization.

Question 9

How many AI agents can I use at once?

Accepted Answer

There is no limit on how many agents you can use in parallel.

Question 10

Can I customize AI agents?

Accepted Answer

Yes, you can use custom AI agents on the Team and Business plans.

Question 11

What happens when an agent needs human input?

Accepted Answer

You'll see a "Needs Human Input" status — the AI agent pauses until a human reviews or approves. You stay in control of every decision.

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